TERMS & CONDITIONS

Welcome to Paragond Health, operated by Paragond LLC (“Paragond,” “we,” “our,” or “us”).

These Terms & Conditions govern your use of our website, www.paragond.health, and certain administrative aspects of our healthcare services, including scheduling, billing, payments, memberships, and communications.

By using our website, you agree to these Terms & Conditions. Patients may also be required to review and sign separate agreements, consents, and financial policies before receiving healthcare services.

MEDICAL SERVICES

Paragond provides personalized healthcare services, including hormone replacement therapy, metabolic health, weight management, thyroid care, sexual wellness, preventive care, and related services.

All medical services are provided according to the clinical judgment of licensed healthcare professionals and applicable federal and state laws. Medical evaluations, laboratory testing, prescriptions, and treatment recommendations are determined individually based on medical history, clinical findings, and professional judgment. No specific treatment, prescription, medication, or clinical outcome is guaranteed.

WEBSITE INFORMATION AND MEDICAL DISCLAIMER

Information provided on our website is intended for general educational and informational purposes and does not constitute individualized medical advice. Website content should not replace an evaluation or treatment recommendation from a qualified healthcare professional. Use of our website, including submitting an inquiry or contacting our practice, does not independently establish a provider-patient relationship.

If you are experiencing a medical emergency, call 911 or seek immediate emergency medical attention.

TELEHEALTH SERVICES

Paragond may provide healthcare services through telehealth when clinically appropriate and permitted by applicable laws and regulations. Telehealth services may include virtual consultations, follow-up appointments, medical evaluations, treatment planning, prescription management, and laboratory review. Patients must provide accurate information regarding their physical location at the time of each telehealth appointment. Services may be limited based on provider licensure, patient location, prescribing requirements, or other legal and clinical considerations. Certain conditions may require in-person evaluation, additional testing, referral, or emergency medical care. Participation in telehealth services may require separate informed consent.

APPOINTMENT SCHEDULING AND CANCELLATIONS

Patients are responsible for scheduling and attending appointments as recommended by their healthcare provider. Appointments may be subject to scheduling requirements, advance payment, cancellation policies, and applicable no-show fees. Any cancellation, rescheduling, or no-show charges will be disclosed through the applicable scheduling or financial agreement.

Paragond reserves the right to reschedule appointments when necessary due to provider availability, clinical considerations, technical difficulties, or circumstances outside our reasonable control.

PAYMENTS AND BILLING

Paragond operates primarily as a cash-pay healthcare practice. Patients are responsible for applicable charges associated with appointments, laboratory testing, medications, memberships, supplies, and other services or products they authorize. Fees may vary based on the services provided, treatment requirements, and selected payment or membership arrangements. Payment may be required before or at the time of service, according to the applicable financial agreement.

Paragond uses Stripe to process payments, manage authorized stored payment methods, and administer recurring billing arrangements. Payment processing may be subject to additional terms and privacy practices established by Stripe.

STORED PAYMENT METHODS

Patients may choose to authorize Paragond to retain a payment method on file for future transactions. When separately authorized, a stored payment method may be used for applicable appointments, laboratory testing, medications, membership charges, outstanding balances, and other agreed-upon purchases or fees. Authorization to retain or charge a payment method is governed by the patient's applicable payment authorization and financial agreements. Patients may contact Paragond to update their payment information or request changes to their stored payment arrangements.

Removing a payment method does not eliminate an outstanding financial obligation.

MEMBERSHIPS AND RECURRING PAYMENTS

Paragond may offer optional healthcare membership programs that provide access to designated services and benefits for a recurring fee. Membership pricing, included services, laboratory benefits, appointment allowances, medication discounts, billing frequency, renewal provisions, and cancellation requirements are governed by the membership agreement applicable to the patient's selected plan. By enrolling in a membership and providing the required payment authorization, patients agree to the recurring charges and billing terms disclosed in their membership agreement.

Membership services and benefits may be subject to clinical appropriateness, scheduling availability, and applicable laws. Membership enrollment does not guarantee any specific medication, prescription, treatment, or medical outcome. Changes to membership pricing or benefits will be communicated as required by the applicable agreement and law.

MEDICATIONS, PRESCRIPTIONS, AND LABORATORY SERVICES

Medications and laboratory testing are ordered when clinically indicated and permitted by applicable laws. Prescription medications are subject to provider evaluation, medical necessity, applicable prescribing regulations, and pharmacy availability. 

Controlled substances, including testosterone, may be subject to additional requirements, monitoring, documentation, follow-up appointments, and prescribing restrictions. Prescription refills are not guaranteed and may require an appointment, laboratory testing, or additional clinical evaluation. 

Medications may be dispensed or shipped by independent pharmacies. Pharmacy processing, availability, and shipping times may vary.

Laboratory testing may be performed through independent laboratory providers and may involve separate collection arrangements or service requirements.

REFUNDS AND CREDITS

Refund eligibility depends on the type of service or product purchased and the terms disclosed at the time of purchase.

Refunds or credits for unused services, memberships, medications, laboratory orders, or canceled appointments are subject to applicable agreements and laws.

Any applicable refund limitations will be disclosed in the relevant financial or purchase agreement.

PATIENT RESPONSIBILITIES

Patients agree to provide accurate and complete information regarding medical history, medications, symptoms, allergies, contact information, and other information relevant to their care. 

Patients are responsible for following agreed-upon treatment plans, completing recommended monitoring, communicating relevant changes in their health, and attending required follow-up appointments.

Patients are responsible for maintaining current contact and billing information and reviewing communications regarding appointments, treatment, and financial obligations.

Paragond reserves the right to decline or discontinue nonemergency services when clinically appropriate or otherwise permitted by law, subject to applicable professional obligations and continuity-of-care requirements.

PRIVACY AND MEDICAL RECORDS

Paragond maintains patient medical records using ModMed, its electronic medical record system.

Personal information and medical records are handled in accordance with applicable privacy laws and our published privacy practices.

Additional information is available in our Privacy Policy and Notice of Privacy Practices, both accessible through our website.

THIRD-PARTY SERVICES

Paragond utilizes third-party service providers to support clinical and administrative operations, including ModMed for electronic medical records, Spruce Health for patient communications, and Stripe for payment processing.

Certain services may also involve independent laboratories, pharmacies, and other healthcare or technology providers.

Third-party providers may maintain their own service terms, privacy policies, and operational procedures.

WEBSITE USE AND INTELLECTUAL PROPERTY

Website content, including written materials, branding, graphics, and educational resources, is owned by Paragond or used with appropriate permission unless otherwise indicated. Website visitors may use content for personal, noncommercial informational purposes. Unauthorized reproduction, distribution, modification, or commercial use of website materials is prohibited unless permitted by law or authorized in writing. Users agree not to misuse the website, interfere with its operation, attempt unauthorized access, or submit fraudulent or misleading information.

LIMITATIONS AND AVAILABILITY

We strive to maintain accurate website information and reliable access to our online services.

However, website content, service availability, pricing, and features may change. We do not guarantee uninterrupted website availability or that website content will always be free from technical errors.

Nothing in these Terms & Conditions limits patient rights or Paragond's legal and professional responsibilities under applicable law.

CHANGES TO THESE TERMS

Paragond may update these Terms & Conditions to reflect changes in our services, business practices, technology, or legal requirements.

Updated terms will be posted on our website with a revised effective date.

Material changes to existing patient financial or membership agreements will be addressed according to those agreements and applicable law.

GOVERNING LAW

These Terms & Conditions are governed by applicable federal law and the laws of the State of Idaho, except where other applicable state laws or mandatory legal protections govern particular services or patient rights.

CONTACT INFORMATION

Website: www.paragond.health

Email: info@paragond.health
Phone: (208) 789-0220

Effective Date: October 19, 2026